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Thursday, May 29, 2008

I'm Usually Not One To Support The Average Lawsuit...

But in this case I'll make an exception...

Lawyer Sues Delta Over Delayed Trip To Argentina
A lawyer has sued Delta Air Lines Inc. for nearly $1 million, claiming the company's incompetent and rude employees made his 80-year-old mother's birthday trip to South America a stressful, costly horror.

Richard Roth said he and his family arrived in Argentina almost three days late, forcing him to spend thousands of dollars on food, hotels and transportation, plus buy tickets for another airline.

Roth also claims Delta misplaced his luggage, which meant he had to buy new clothes for himself and family members after arriving in Buenos Aires.

During the ordeal, Roth's court papers say, several Delta employees were "nasty," "rude," "obnoxious" and "totally disrespectful." Those who were courteous were generally ineffectual in assisting him, he claims.
I don't think the damages he's claiming are out of line. Having experienced Delta's imbecilic customer service more than once, I only believe everything he says and I hope he gets every penny. Then I hope someone takes on US Airways - truly the worst airline flying.


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